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Our Privacy Code
We respect your privacy and want you to be assured that we will only collect, use and disclose your personal information for identified business purposes and reasons that you contact us for.
What Is Personal Information
The term "personal information" refers to information that specifically identifies you as an individual and is provided to or collected by us. It includes information that you provide or that we collect from other sources with your permission, for example: your name and address, telephone numbers, home conditions, banking or credit card records, payment history and credit references.
We Collect, Use and Disclose Your Personal Information to:
- Verify your identity
- In setting up an alarm response action plan
- In validating or cancelling an alarm
- In response to any queries you may have regarding your account
- To dispatch the appropriate authorities in case of a validated alarm
- To process payment for services provided as per your instructions
Your consent for us to collect, use and disclose your personal information for any of these "Identified Purposes" is implied when you provide us with your personal information.
How Do We Collect Your Personal Information
- We may collect your personal information directly from you.
- Through your contacts with our sales consultants, service technicians, customer care representatives and monitoring station operators.
- Through your visits to our website. In general, you can visit our web site to access information while choosing to remain anonymous and not revealing any personal information.
How We Use Your Personal Information
We use your information only to provide the security products and service you request, such as verification of an alarm and processing payment of monthly service fees.
We will not give, sell, rent, or loan any of your Personal Information to any third party (with the exception of third parties performing functions on our behalf who have an obligation to keep your information completely confidential).
Retention of Your Personal Information
We only keep your personal information for as long as we need it to effectively provide services to you. We shall use care when storing or destroying your personal information in order to prevent unauthorized access.